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Store Policies

PAYMENT:

Due in advance.  Out of state EE accepts PAYPAL and Postal Money Order.

EMERALD EXOTICS GUARANTEE:
All animals are guaranteed feeding, outwardly healthy and properly sexed,

unless otherwise stated.  Nothing is guaranteed in the case of extreme

temperatures (below 45 and above 90 degrees Fahrenheit)

REQUESTED PRICE DROPS:
If a price is lowered due to a customer requesting a price break, all normal guarantees are void.


IN THE CASE OF TRADES:
If the trader in question does not have a website, photos of the animals

being traded and/or some other proof of legitimacy, they must ship first

and EE's shipment will procede after they have received the animals.

NOTIFICATION OF ARRIVAL:
EE must be notified within 24 hours of arrival.  If not, all guarantees,

including any special guarantees, will become void.

IN THE CASE OF DOA:
It is imperative that EE is contacted within 24 hours of arrival.  Good, clear

photographs must be provided as proof.  In legitimate cases EE will refund

the entire amount paid, including shipping and/or deliver a replacement for

free.  We may deem it necessary for the purchaser to send the DOA animals

back at their cost, depending on the situation.

PROBLEMS DUE TO CARRIER:
EE assumes no liability for carrier loss or mishandling.

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